Developing Client Teams C3 Teamwork & Communication Skills
The C3 Teamwork & Communication Skills course introduces the participants’ to the importance and benefits of working as a team. The workshop helps the participants understand what contributes to dysfunctional and high performing teams. The workshop provides the building blocks and skills for teams to work effectively and efficiently together in order to produce excellent results.
WORKSHOP AIM:
The aim of the workshop is to develop the participants’ awareness and understanding of the benefits of teamwork and how it can positively impact the level of service offered to clients.
Workshop Objectives:
Understand
the importance of teamwork and how it can benefit the individual, firm
and clientIdentify
the causes for dysfunctional teams Understand
what makes a high performing teamsIdentify
the required attitudes and behaviours for teamwork to be successfulUnderstand
the building blocks to team developmentWorkshop Content
IntroductionWorkshop aims & objectivesPersonal objectivesIntroduction to Team Development
Definition of teamBenefits of working as a team
to individual, firm, clientBarriers to teamworkActivities to over come barriersTeam Building Exercise
Participants will participate in a team building exercise
Review & debrief of exercise
Cornerstones for Effective Teamwork
CommunicationCooperationCommitmentEstablishing trustTeam Development
Process of team developmentDysfunctional v’s high
performing teamsTeam rolesCross product teamworkCreating a team cultureProviding a United Front
How teamwork can affect our
service offeringHow can we work better together
in order to build the businessWhat systems, processes, tools
need to be introduced to support teamwork cultureTeam Building Exercise
Participants will participate in a team building exercise
Review & debrief of exercise
Summary & Close